Return & Refund Policy

Last Updated: July 27, 2026

At Waqas Dubai Wala, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, you may request a return or refund according to the policy below.

Return Eligibility

You may request a return within 7 days after receiving your order.

• Items must be unused and in their original condition.
• Products must be returned in their original packaging.
• All accessories, manuals, and tags must be included.
• Proof of purchase or order confirmation is required.

Non Returnable Items

• Personal care products.
• Beauty and hygiene products.
• Customized or personalized products.
• Gift cards.
• Digital products.
• Clearance or final sale items.

Damaged or Incorrect Products

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery. Kindly provide your order number along with clear photos or videos of the product and packaging.

After verification, we will arrange a replacement, exchange, or refund where applicable.

Refund Process

Once we receive and inspect your returned item, you will receive an email regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 7 to 10 business days. Processing time may vary depending on your bank or payment provider.

Exchange Policy

We replace products only if they are defective, damaged, or incorrectly delivered. Please contact our support team before returning any product.

Return Shipping

If the return is due to our mistake, including damaged, defective, or incorrect products, we will cover the return shipping cost.

For all other eligible returns, customers are responsible for return shipping charges unless otherwise stated.

Order Cancellation

Orders may be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the return procedure after delivery.

Late or Missing Refunds

If you have not received your refund:

• Check your bank account.
• Contact your payment provider.
• Contact your bank.
• If the issue continues, contact our support team.