What we keep, and what we never ask for.

01Who is responsible

Waqas Dubaiwala is the business that decides why and how your personal information is used. This policy covers the website, the counter in Bur Dubai, WhatsApp support, and the newsletter.

It is written with the UAE personal data protection rules in mind. It does not replace a right you already have under those rules.

02What we collect

We collect only what we need to sell you a device, deliver it, and answer you.

• Account: name, email, phone, and the password hash. We never store the password itself.
• Orders: the items, the price in AED, the delivery address, the emirate or state, the country, and the payment method you chose.
• Addresses you save for the next order.
• Messages you send through the contact form, order chat, or WhatsApp.
• Reviews you publish, which show the name on your account.
• Newsletter: the email address, the date you joined, and whether the welcome message was sent.
• A device enquiry, if you send one: the model, the condition you describe, and how to reach you.
• Technical basics: the pages you open, and a security cookie that keeps you signed in.

03Card numbers

The website does not ask for a card number, expiry date, or security code, and we do not store them. Card on delivery is taken by the rider’s terminal. Cash is taken by the rider. A bank transfer uses the account details we send you after the order, and we see only the transfer reference you share.

If a payment partner such as a card terminal, Tabby, or Tamara handles a payment in the shop or on a later integration, that partner’s own privacy notice covers the card or instalment data they receive.

04Why we use it

Each use has a plain reason.

• To create your account, take the order, and deliver it. That is the contract.
• To send the order update, the invoice, and the newsletter code you asked for.
• To handle a return, a warranty check, or a question about a grade.
• To keep the site secure, limit fraud, and remember the cart and the country you picked on this browser.
• To send the newsletter only after you subscribe. You can stop that at any time.
• To meet a legal duty, such as keeping a sales record.

05Who else sees it

We do not sell your information. We share the minimum a partner needs to finish the job.

• The courier who delivers in the UAE or across the Gulf: name, phone, and address.
• Our email host, so the order note and the newsletter can leave the shop.
• A payment terminal or instalment provider, only when you choose to pay that way.
• A professional adviser or an authority, if the law requires it.
• A buyer of the business, if the shop is sold, and only under a duty to honour this policy.

06Cookies and this browser

A secure cookie keeps the sign-in session. It is not used to advertise to you on other sites.

On this device the browser also stores the cart, the country used for prices, and the sign-in token, so a refresh does not empty the bag. Clearing the site data in your browser removes them. The order itself stays on our server until you ask us to close the account.

07Delivery outside the UAE

If you ask us to deliver to Saudi Arabia, Kuwait, Bahrain, Qatar, or Oman, the name, phone, and address travel with the parcel to the courier in that country. That is required to complete the delivery you asked for. We do not use that address for anything else.

08How long we keep it

We keep information only while the reason for having it still exists.

• Orders and invoices: for the warranty period, then for as long as UAE bookkeeping rules require a sales record.
• Account details: until you ask us to delete the account, unless an open order, a warranty, or a legal hold still needs them.
• Newsletter: until you unsubscribe, or until the address rejects mail.
• Contact messages: for up to 24 months, so we can see what was already promised.
• Security logs: for a short period, then they are dropped.

09Your choices

You can ask for a copy of the information we hold, ask us to correct it, or ask us to delete it when we no longer need it for an order or a legal duty. You can unsubscribe from the newsletter in the message itself, or by writing to hello@waqasdubaiwala.com.

You can also complain to the UAE data protection authority. We would rather fix it first. Write to us and give us a reasonable time to answer.

10Age

The shop sells to adults. We do not knowingly create an account for anyone under 18. If you believe a minor has given us their details, tell us and we will delete the account unless an order still has to be unwound with a parent.

11How we protect it

Access to orders is limited to the people who pack, deliver, and answer the desk. The site is served over HTTPS. Passwords are stored only as a hash. No full card number sits in our database.

Tell us straight away at hello@waqasdubaiwala.com if you think someone else has used your account.

12Changes to this policy

If we change this policy, the date at the top of the page changes with it. A change that affects an order already placed does not reduce the protection you had on the day you paid.